Privacy Policy

Effective Date: 6/18/2025
Last Updated: 6/18/2025

At Chime Master Systems, your privacy is a top priority for us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or interact with our services. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information directly from you when you place an order, make a request, or register on our site. This may include:

  • Full name

  • Mailing address

  • Email address

  • Phone number (including mobile number for SMS communications)

  • Payment or financial information

  • Any other information you voluntarily provide

We may also automatically collect technical data such as:

  • Browser type and version

  • IP address

  • Referring website

  • Time and date of visit

  • Pages viewed and duration

Additionally, we use cookies and analytics tools (such as Google Analytics) to enhance your experience and improve our services.

2. How We Use Your Information

We use your information for the following purposes:

  • To process orders and fulfill your requests

  • To communicate with you about orders, support, or inquiries

  • To send marketing communications (email, SMS, or otherwise) only with your explicit consent

  • To improve our website and services

  • To comply with legal obligations

We do not sell your personal information to third parties.

3. SMS Messaging & 10DLC Compliance

If you choose to opt in to receive SMS (text message) communications from us, the following terms apply:

  • Message Frequency: You may receive periodic messages related to product updates, promotions, order confirmations, or customer support. Frequency varies.

  • Opt-In: You will only receive SMS messages if you have explicitly opted in via our website or another valid mechanism.

  • Opt-Out: You can opt out at any time by replying STOP to any SMS message. For help, reply HELP or contact us using the information below.

  • Data Usage: We collect and store your mobile number and message preferences securely. We do not share this information with unaffiliated third parties for marketing purposes.

  • Message & Data Rates: Message and data rates may apply based on your mobile plan.

  • Carriers Are Not Liable: Participating carriers are not liable for delayed or undelivered messages.

Your mobile number and consent preferences are managed in compliance with 10DLC messaging standards and CTIA guidelines. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Sharing of Information

We may share your personal information with:

  • Service providers and partners who perform services on our behalf (e.g., payment processors, SMS gateways, shipping providers), under confidentiality agreements

  • Government or law enforcement if required by applicable laws or regulations

  • Other parties only with your explicit consent

We do not share personal information with unaffiliated third parties for their own marketing purposes.

5. Your Choices and Rights

Depending on your location, you may have the following rights:

  • Access, update, or correct your personal information

  • Request the deletion of your personal data

  • Opt out of marketing communications (including SMS and email)

  • Object to or restrict certain processing activities

  • Request a copy of your data in a portable format

To opt out of SMS, reply STOP at any time. To unsubscribe from emails, click the "unsubscribe" link in any email. For other inquiries, contact us directly.

6. Cookies and Analytics

We use Google Analytics, including Demographics and Interest Reporting, to understand how visitors engage with our website. This data is anonymous and helps us improve our services.

You can manage cookies through your browser settings or opt-out options listed above.

7. Data Security

We implement appropriate technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, or misuse. These include:

  • Secure server environments

  • Encryption of sensitive data

  • Access controls and staff training

8. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect or maintain personal information from anyone under the age of 13. If we learn that we have collected personal data from a child without obtaining parental consent, we will promptly delete it.

9. International Users

If you are accessing our website from outside the United States, please note that your information will be transferred to and processed in the U.S., where data protection laws may differ from those in your country.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date at the top. We encourage you to review this policy regularly.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

Chime Master Systems
Phone: 800-344-7464